I'm having trouble streaming this video...
Answer
If you are having trouble viewing an online video from the Library, first try this:
- Try watching the video in a different browser. For example, if you are in Internet Explorer or Safari, then try Chrome or Firefox. Or, you could try using a private/incognito tab.
- Clear the cache/cookies of your current browser. Be sure to close all active browsers and try again.
- Enable Flash in your browser (some films require Flash to play).
- Try logging into you Library account (the top right of the OneSearch results page) or another Library database with your NetID in a different tab in your browser, then try opening the video from OneSearch.
Please note that some films will not play outside of the U.S. even after logging in with your NetID. Also, note that some films will not play on Apple devices or mobile devices due to the film distributor requirements. You can always come to the library to watch films on library computers (we have headsets to check out).
If the above suggestions, do not work, use the Report A Problem link on the video record in OneSearch to get help.
