Why won't the ebook open?

Answer

Certain browser settings may prevent ebooks, especially on the EBSCO platform, from opening. Here is what you can do to access the ebooks:

For Firefox:

1. Click the shield to the left of the URL 

2. It should pop up a window, in that window turn off "Enhanced Tracking Protection"

For Chrome:

  1. At the top right, click More Moreand then Settings.
  2. Click "Privacy and security"
  3. Click Site settings in the right main window
  4. Scroll down, find Cookies and site data and Click on that.
  5. Either select "Block third-party-cookie in Incognito" or "Allow all cookies".

If you continue to have problems accessing ebooks, please use the "report problem" link on the OneSearch (library catalog) book record to alert the library for troubleshooting.

Topics

  • Last Updated Mar 24, 2022
  • Views 0
  • Answered By Lee (CSUEB Librarian)

FAQ Actions

Was this helpful? 0 0