How do I get a book or article that CSUEB doesn't have?

Answer

There are two main ways to request a book or article that the Library doesn't have: CSU+ and Interlibrary Loan.

Option 1 - Check if the book is held at another CSU campus

To do this, search for the book in OneSearch on the Library's homepage. 

If you see the book you want, click on the title. If another CSU campus has it, you should see something similar to the screenshot below:

screenshot of a sample CSU+ item

 

If you have already signed in to your Library account, you should see something similar to the screenshot below. If the book you are looking for is available, you can click Request from CSU+ and you should receive it within a few days from another CSU campus. You can have a total of ten books either requested or checked out from CSU+ at the same time.

screenshot of request from CSU+

Option 2 - InterLibrary Loan (ILL)

For articles or books that do not appear when you search All CSU+ Collections, you can request the article through the Interlibrary Loan service, and the Library will get it for you.

  1. Create an account or log into the Interlibrary Loan site
  2. On the left hand menu under "New Request" Click on Article, Book/loan or Book Chapter (this is a scan). 
  3. Fill out the request form. Give as much of the publication information as possible including: Author, Title, Publisher, Date, and Journal information (name, volume, issue), if applicable.
  4. Make sure to hit the Submit Request button
  5. You will know that your request was successful if you see it on your Main Menu. 
  6. Requests that cannot be filled will be returned to you via email with an explanation
  7. View the current status of your requests & request renewals by logging on to ILLiad

For articles, it takes 1 - 3 days to deliver scans. You will receive an email when the article is ready.

For books, it can take up to 1-2 weeks because the book/item is being shipped to us from another library. You will receive an email when the book is ready for you to pick up.

​Additional information about ILL service

What can be requested?
Books and copies of journal articles that cannot be found in any format in the CSUEB Library. Items not usually available through ILL include: whole issues/volumes of journals; films, DVDs, videos, CDs, etc.; maps; software and CD-ROMs; rare, fragile, and special collection books; genealogy materials; reference books; and some dissertations.

ILL fees and fines
ILL is free of charge. However the shipping, processing costs and miscellaneous fees incurred by the ILL process are paid by the University Libraries. You are liable for lost, damaged or overdue material. The lending library will determine the costs, fines and processing fees. Failure to comply with these procedures may result in university services and library privileges being withheld

Item delivery and return
Allow at least two weeks from the date of your request, but average delivery time is 5 to 10 days. An email will be sent to you when materials are available for pick up at the Circulation Desk. Journal articles may be delivered to your email address, if they arrive in electronic format. Return books to the Circulation Desk. Do not leave them in a library book drop. Do not remove the purple book band! Observe due dates to avoid fines

Loan periods and renewals
Book loan periods are usually 3-4 weeks and are noted on the purple book band. Renew items online through your ILLiad account by clicking on “View/Renew Checked Out Items”. Renewal requests must be made within a few days of the due date noted on the purple book band. Renewal is at the discretion of the lending library. All books are subject to recall and must be returned immediately when a recall notice is issued.

Helpful hints

  • For more information on ILLiad and its functions, please check: ILLiad FAQ.
  • Contact Us: Interlibrary Loan, CSU East Bay Library, 25800 Carlos Bee Boulevard, Hayward, CA  94542-3052; Email: ils@csueastbay.edu; Phone: 510 885 4903
  • Last Updated Mar 01, 2022
  • Views 250
  • Answered By Stephanie Alexander

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