Q. Why do I keep getting logged out of ILL? Why can't I access ILL?

Answer

Sometimes the system acts like you've already logged in and won't let you log in to the system if you have already logged in to another library database. 

If you experience issues with logging in to ILL, you have two options:

For example, if you have Chrome, follow the instructions below:

  • Enter the following address to the Browser Bar: chrome://settings/clearBrowserData
  • Make sure that Browsing History and Cookies are checked
  • Screenshot of Clear Browsing Data menu, showing checked boxes next to Browsing History and Cookies
  • Click Clear Data
  • If possible, close all browser windows and restart Chrome

Instructions for how to clear your cache depends on your browser.

  • Instructions for how to clear your cache in Chrome are available here
  • Instructions for how to clear your cache in Firefox are available here
  • Instructions for how to clear your cache in Microsoft Edge are available here

 

  • Last Updated Mar 16, 2018
  • Views 20
  • Answered By Andrew Carlos

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